We also perform preventative maintenance checks, which reveal any potential issues and which can be resolved before they become a major problem. This reduces costs by increasing efficiency.
Our dedicated support team are on hand every hour of every day, taking over tens of thousands of calls a year. Using our advanced CRM system, Salesforce, optimises the deployment of our locally recruited multi-skilled workforce.
The key to good account management is to have clear and transparent information and to be able to communicate it effectively. That’s what you get with the Inten Customer Information System from Salesforce
Communication is key when managing vital time sensitive reactive call outs. One of the biggest frustrations with tradesman and engineers is that they don’t turn up or don’t communicate when they finish. Inten ‘s highly skilled workforce use an Interactive Voice Response (IVR) system so engineers can record their arrival, departure and requests for further work directly from mobile devices directly into the Inten CIS. This provides up to the minute information and location, and frees up the operations team to deal with high priority activities.
We provide a single point of contact and our engineers are available 24 hours a day, 7 days a week, 365 days a year, to be on site whenever you want.
Utilising our buying power we consolidate our purchases with major suppliers thorough the Inten CIS and along with our highly efficient workforce are able to save you money.
To find out how our services could save you time, trouble and money call us FREE on 0800 167 2857 or to set up an audit or assessment of your property complete the form below.